Pearl Heights Privacy Policy

This Privacy Policy explains how HSAG LLC ("HSAG," "we," "our," or "us") collects, uses, shares and protects information when you play Pearl Heights: Merge & Mystery ("Pearl Heights" or the "Game") on Android. It applies only to Pearl Heights. Our general privacy policy at hsaggroup.com/privacy covers our other apps. For Pearl Heights, this policy controls.

1. Who We Are

HSAG LLC publishes Pearl Heights and decides how the information described here is used. You can reach us at contact@hsaggroup.com.

2. Information We Collect

2.1 Game activity

The Game sends Google Analytics how it is being played: sessions, levels, orders, tasks, purchases, offers shown, and whether a reminder was opened. With that comes an app instance ID, device model, Android version, app version, and a rough location estimated from a masked IP address. We do not send your name, your email, or your advertising ID for this, we do not set a user ID, and Google signals are off.

2.2 Crash reports

When the Game crashes, or can't start because of the phone's graphics driver, it sends Firebase Crashlytics a report: stack traces, the state of the app and device at that moment, a Crashlytics install ID, and the game events just before it.

2.3 Updated settings

The Game asks Firebase Remote Config for updated settings, such as how often its characters call you. To do that it shares your country, language, time zone, Android and SDK versions, and a Firebase installation ID. Prices and pack contents cannot be changed this way.

2.4 Purchases

Google Play processes every payment. We never see your card details. We receive what was bought, its price and currency, and an order number. We send these to Google Analytics as a purchase event.

2.5 Ads

Rewarded videos are served by Google AdMob, only when you choose to watch one. AdMob collects and shares, for advertising, analytics and fraud prevention: your advertising ID and app set ID, approximate location from your IP address, app interactions such as launches, taps and video views, and diagnostics. You can reset or delete your advertising ID in your Android settings. See how Google uses information from apps that use its services.

2.6 Your save and what stays on your phone

Your progress is stored on your phone. Android may also back it up to your Google account if you have device backup on. The raw signals behind the estimates in Section 3, and your purchase times, stay on your phone and are kept out of backup.

2.7 Google Play Games

Google Play Games is optional and the Game works fully without it. If you sign in, Google handles the sign-in and holds your achievements, your scores on the Game's leaderboards and a copy of your save, so they can follow your account to a new phone. Who can see your achievements and scores follows your Play Games profile's visibility, which you set with Google. The Game never asks Google for your Play Games name or player ID, and does not keep them or send them anywhere. You can delete your Play Games data through your Play Games profile or your Google account.

2.8 Notifications

If you allow notifications, the Game schedules them on your phone, at hours it learns from when you play and never at night. You can turn them off in Settings or in Android.

3. Estimates and Personalization

While you play, the Game works out estimates on your phone, such as how likely you are to come back, to buy something, to finish a task, or to open a reminder. We use them for these things only:

• choosing which offers appear and when, and how reminders are planned;
• in some cases, giving you a small gift of free coffee, which does not depend on what you have bought or which ads you have watched;
• checking and improving the estimates themselves.

They never change a price, what a pack contains, what a video pays, or how hard the game is. While this setting is on, the estimates and rounded versions of what they are based on are sent with your game data, under the same app instance ID, so we can check and improve them. The numbers that come back to the Game are fitted across players and say nothing about any one player.

You can turn this off in Settings, under "Personalized offers and reminders". Estimates then stop steering anything and stop being sent, and reminders use a fixed hour and a standard schedule. Plain game activity (Section 2.1) still goes. If you are in Brazil or another place that gives you this right, you can ask us to review a decision made only by automated means by writing to the address in Section 11.

4. How We Use Information

• to run the Game, deliver what you buy, and keep your progress;
• to find and fix bugs and crashes;
• to understand what players enjoy and improve the Game, its pacing and its offers;
• to show the rewarded videos you choose to watch, and to measure what they earn;
• to prevent fraud and to meet legal obligations.

5. Who Receives It

Everything above goes to Google, over encrypted connections, as our service provider or under its own terms for AdMob, Google Play and Google Play Games. Copies of game activity are kept in our own Google Cloud project (BigQuery, in the United States) so we can analyze them. We do not sell your personal information. In some US states, using an advertising ID for ads can count as "sharing" under local law, and you can limit it through your Android ad settings. We may also disclose information if the law requires it, or to a successor if the business changes hands.

6. Your Choices in the European Economic Area, the UK and Switzerland

In these regions, the Game asks through Google's consent form before showing ads, and Google Analytics stays off until your answer allows it. You can change your answer at any time under Privacy options in Settings. Crash reports and updated settings do not wait for this answer, because they are not used for ads or for measuring players. We rely on your consent for analytics and ads where it is required, on our contract with you to deliver the Game and your purchases, and on our legitimate interest in keeping the Game working and secure.

7. Keeping and Deleting Data

The steps to delete your data, and what is kept afterward, are on the Game's data deletion page.

Uninstalling the Game, or clearing its data, removes what is stored on your phone. Google Analytics keeps event data for a limited period, and we keep copies in BigQuery for as long as they are useful for the purposes in Section 4. Reports from crashes are kept as Firebase sets out. Because the Game has no account and we do not know your name, we may not be able to tell which data is yours. If you write to us, we will do what we reasonably can.

8. Your Rights

Depending on where you live, including under the GDPR, Brazil's LGPD and US state laws, you may have the right to access, correct, delete or move your data, to object to or limit its use, to withdraw consent, and to complain to your data protection authority. To make a request, write to the address in Section 11. We will not treat you differently for exercising these rights.

9. Security and Transfers

Data is encrypted in transit. Google may process it in the United States and other countries where it operates, under its own safeguards for international transfers.

10. Children

Pearl Heights is made for adults. It is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has given us information, please write to us.

11. Changes and Contact

If this policy changes in an important way, we will update this page and its date. For questions or requests, contact us at: